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anya2909
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надо 1 и 2 задание. Если выскачила ошибка откройте ссылку поновой

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dulikosha20051
dulikosha20051
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b.

thank you for your letter of 3 november. i am very sorry that there were problems during your stay with us in october. your letter was forwarded to me. it will take me a few days to look into this matter because i need to talk to all the members of staff who were involved. i will telephone you as soon as i can with my response.

i would like you to know that we are taking your complaint very seriously. you are a valued guest. if you are dissatisfied with our service, this gives us a chance to make any improvements necessary.

i will contact you if i need to know more from you to help me resolve this

matter.

thank you for being so patient.

yours

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