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Er your help
work in pairs. student as a sales representative student b is a customer
role play the conversation. use your role cards. use some of the expressions
from the useful language box.
student a
sales representative
answer the phone
ask for details,
apologise for first problem.
apologise again and offer
solutions
say goodbye
student 8
customer
introduce yourself. suv you have
some problems with order.
give details of test problem (shles
ore wrong colour and sigo),
give details of second problem
(wani 2,000 no 200, as soon as
possible)
thank the sales representative
say goodbye.
cccrccelle puouou.​

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1. I just met my teacher. 2. Last night I felt tired and went to bed very early. 3. Now they are sitting in the living room and talking about their trip. 4. I have already done my lessons.5. Yesterday he did his homework all night. 6. They usually go to the river to swim. 7. What are you reading now? 8. Tomorrow I will cook a pie. 9. Tomorrow I will write a poem from seven to ten. 10. By seven o'clock this work will be finished. 11. My mom likes to listen to classical music.

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